Questions and Answers
Q1. Will a MistyClip fit a material (or homemade) mask?
As a general rule, yes. However, you’ll appreciate that with such a huge range of designs and styles for masks out there – and despite us trialing them with multiple masks before taking them to market – we cannot confirm nor guarantee that they will fit every mask! They will definitely fit very snugly to the commercially-available ‘blue’ surgical masks, or material masks where the top seam of the mask is around 2mm thickness.
Also, please be aware that as MistyClips are made from a corn-starch derivative fibre, they aren't as robust as the typical hardened 'petroleum-based' plastic used elsewhere, so they won’t tolerate too much flexing!
Q2. Are MistyClips suitable for everyone?
In all honesty, no! They have been designed to fit over the nose bridge of an 'average' adult face, and their effectiveness may be compromised if you have a small or wide bridge. We also do not recommend them for children under the age of 12.
Q3. Can you supply clips to other countries outside the UK?
No. The cost and time involved in navigating customs clearance makes this an expensive exercise for both our team and you as the customer. We are, however, discussing various approaches from organisations to distribute MistyClips overseas, so please check back every so often for an update. Any overseas orders already placed through our website will, however, be processed and shipped.
Q4. How long will my order take to arrive?
We normally quote 7-10 working days, but this is currently being extended due to unprecedented demand for MistyClips following a feature on the BBC. Your order is likely to take longer to arrive as we process and despatch orders - and we'd respectfully ask that you allow up to 15 business days for your order to arrive before contacting us. This is short-term issue, for which we apologise in advance, but hope you will appreciate this is very exciting for a young business in its' first year of operation and we're doing everything we can to process your order as quickly as possible.
Q5. Can I use PayPal?
Yes. The option will be displayed for you on the payment page.
Q6. How do you recommend I clean my MistyClip?
We recommend soapy lukewarm water only! Remember, these are not a 'hardened plastic' product, and the material used in the production process will deform if your MistyClip is warmed up to more than 50 degrees. So, unless you want to reshape your MistyClip, our advice is to steer well clear of hot water, dishwashers or chemical solutions!
Q7. How long will it take to receive my MistyClip?
We normally process all orders within 48 hours and, for UK customers, quote a delivery time of around 5 working days. However, following a huge surge in orders following multiple BBC articles w/c 8th June, our processing times have been extended by 2 weeks. If you have received an email confirming your order has been accepted, we will send you an email as soon as your order has been processed and sent to the Royal Mail. We apologise for the inconvenience and thank you in advance for your understanding.